Technical assistance
Fast, effective answers to operational questions, system incidents or specific requests from administrative, medical or technical staff.
- Service continuity
- Specialized support
- Peace of mind for medical staff and patients
- Home
- Support
Technical support built for the medical environment
In healthcare there is no room for errors or delays. Our team keeps your stations and digital tools running smoothly, securely and without interruptions.
What we cover
Support that goes beyond fixing issues
Automatic updates
We ensure our systems are always up-to-date through an automatic update system that incorporates new features, performance improvements, and security adjustments without affecting user experience.
Preventive maintenance
Additionally, we perform periodic preventive maintenance to anticipate potential failures or crashes, ensuring smooth, stable, and uninterrupted operation. Thanks to these proactive actions, our users can rely on a robust, efficient, and secure digital environment.
Personalized guidance
Training and guidance adapted to each user’s level, in English or Spanish, so your team gets the most out of every tool.
Need help?
Reach our support team
Tell us what is happening and which station or tool is affected. We will get back to you as soon as possible.
What does support cover?
Our virtual stations, their video call service and the digital tools we provide to clinics and medical practices.
Can I get help in Spanish?
Yes. Our team assists in English and Spanish.
I am a patient with a question about my insurance
Use the video call customer service from the Insurance page to talk to an agent. Go to Insurance
Questions about your plan?
Talk to a real person by video call — no appointment needed.